API Error Messages
Below is a list of error messages provided by our API's
How error message are formated
Error message will follow a certain format dependent on the API endpoint you are using. So for example if you are using our JSON RESTFull API error messages will be returned in the following format:
{ "d": { "__type": "LetterForPostingResult:#PC2Paper.Entity.Public.Letters", "CostOfLetter": 0, "ErrorMessages": [ "ER11:The Postage option 31 does not support the envelope type 1 with the amount of pages in your document. You can only use these envelope types for this Postage option:10, 11, 18, " ], "FundsLeftInYourAccount": 0, "LetterId": null, "Status": "Error" } }
As you can see the ErrorMessages object will contain an array of error messages (if there are any). Error messages will usually be in the following format
ER[code]:A human readable format of the error message
However some error messages may appear without an error code.
ER5: Login Failed
username and password did not match
Returned when your login name and password were incorrect.
ER6: Submitted a field that should not have been empty
You will receive this error when you have submitted a field that is blank and should have contained a value. The error code should return the name of the field.
ER7: Field must be integer
You will receive this error when the field you submitted should have contained and integer value and did not. The error code should return the name of the field.
ER8: Field is not a recognised country id
You will receive this error code when the field should have contained a country id
ER11: Incompatible Postage configuration
You have attempted to use postage options together that are not compatible. For example you may have tried to use an envelope type that was only available in a certain postage zone.
There was an error opening the PDF [filename] is it a proper PDF?
The site was not able to open the PDF. Make sure its not a corrupt file
There was an error saving the PDF
The site was unable to save your PDF. Make sure its not a corrupt file
The PDF [filename] is print protected
We cannot print the PDF because it is print protected
The PDF [filename] must be either A4 or Letter size
We can only accept Letter size or A4 sized PDF's
Insufficient funds left in your account
You do not have enough funds in your account to send letter. You will need to top-up your account.
