Coronavirus Service Update
PC2Paper are currently operating as normal, however we are seeing substantial delays in mail we send via Royal Mail and other postal services. Please allow more time for your mail to get to its destination.
Mail Delay Latest
For the latest news related to mail delivery delays, please refer to our dedicated blog page.
High Demand and Customer Service
We are currently seeing a high demand for our service in many cases companies have farmed out their mail operations to us as they are no longer able to do these inhouse. We endeavour to answer all customer support tickets on the same day (Monday - Friday 9am-5pm), however as you can understand there will be delays as many of our staff need to work from home.
Mail Delivery
The majority of our mail is delivered via Royal Mail. However we are seeing considerable delays in mail being sent via Royal Mail.
- Royal Mail Signed for Mail - This will no longer be signed for
- Royal Mail Special Delivery (next day) - This service is no longer guaranteed to arrive before 1pm the next day
- 1st and 2nd Class - We are seeing considerable delays in 1st and 2nd class mail. If you are sending time sensitive mail, we recommend using Special Delivery.
Mail Cut Off
As before we are processing mail Monday to Friday you have the following windows in which to send your mail for it to be sent the same day
- Normal First and Second Class Post - You need to get this to us before 3pmin order for it to enter the postal service the same day
- Signed For Services - You need to send these to us before 1pm
Please note we do not send mail on the weekend, any mail that arrives after 3pm on a Friday will be sent on the following Monday.
PC2Paper are currently operating as normal, however, we are reviewing this on a daily basis. We will continue to operate as long as Royal Mail are able to collect mail from us and our staff who process mail (currently working in shifts) remain healthy.
Please note the following:
High Demand and Customer Service
We are currently seeing a high demand for our service in many cases companies have farmed out their mail operations to us as they are no longer able to do these inhouse. We endeavour to answer all customer support tickets on the same day (Monday to Friday 9am-5pm), however as you can understand there will be delays as many of our staff need to work from home.
Mail Delivery
The majority of our mail is delivered via Royal Mail. However, some of Royal Mails services may suffer disruption and we have seen a noticeable delay in some items of mail being delivered.
- Signed for Mail - This will no longer be signed for
- Next Day Delivery - This service is no longer guaranteed to arrive before 1pm the next day
Mail Cut Off
As before we are processing mail Monday to Friday you have the following windows in which to send your mail for it to be sent the same day
- Normal First and Second Class Post - You need to get this to us before 3pmin order for it to enter the postal service the same day
- Signed For Services - You need to send these to us before 1pm
Please note we do not send mail on the weekend, any mail that arrives after 3pm on a Friday will be sent on the following Monday.
