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Real Letterbox - Frequently Asked Questions

What happens to my letters after they are scanned in?

The original letters are destroyed after one month of being received. If you prefer we can forward the original letters onto a postal address of your choosing. The charge for this is the postage price of the items and a 50p service charge per forward. Items will be forwarded on a monthly basis. If you require us to do this please inform us as soon as you set up your letterbox.

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How private are my letters?

At PC2Paper we take privacy very seriously. When you read your letters online they are encrypted so no one but you can read them. When we scan your letters in we do have to briefly read some of the contents to make sure the scanning of the letters are clear we usually make this the senders address and the first paragraph. We will never divulge the contents of your letters to anyone or use the contents of your letters in anyway or form not sanctioned by you. The letter is considered your property we only provide a service for you to read its contents.

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How much does it cost?

With our Real Letterbox service you have the choice of two payment options which are Pay As You Go or Regular User Subscription. You can see our current costs for these here.

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I am partially sighted or blind can you provide my letters in a format I can read?

We can optically scan your letters provided these are typed or printed letters and provide them as Word documents for you to use in your screen reader.

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Where will my mailbox be located?

Your mailbox will be located in Kent, England, UK

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Do you require proof of ID to set up my mailbox?

We require a document showing your name and postal address.This could be in the form of a utility bill, drivers licence (with address), passport or credit card statement.

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What will you do with my mail if I decide not to use the service any more and more mail arrives?

For a short period we will contact you when mail arrives to see if you require it forwarded to you (for a charge). After that period we will return all mail to the sender.

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How do I sign up for a Real Letterbox?

To get a real letterbox you need to sign up for a PC2Paper account. If you already have a PC2Paper account all you need to do is login into your account and select the Letterbox option when you login to your account. You will also need to provide us with two forms of identification to confirm your account details.

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What will my address look like?

Your mailbox will be in the following format:

MB #(Your mailbox number)
PO BOX 480
SEVENOAKS
TN13 9JY
UNITED KINGDOM

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If I already have a PC2Paper account how do I get a letterbox?

Once logged into your PC2Paper account you will be presented with the opportunity to sign up for a Real Letterbox.

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How do I read my mail?

You read mail that has arrived for you by logging into your PC2Paper account. You will have the option to download your mail from your account. All mail is scanned as a PDF file. To read your mail you will need a PDF reader such as Adobe Acrobat Reader.

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How will I know new mail has arrived for me?

You will receive an automated email that will inform you an item of mail has arrived and that you need to log into your PC2Paper account to read it. Letters are not emailed to you.

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Can I receive parcels at my mailbox?

No. We are unable to accept parcels on your behalf, any parcels that are sent to us will be returned to the sender. We are also unable to accept any mail that is delivered by couriers and are only able to accept mail sent through the postal system.

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Can I have my mail forwarded to my Real Letterbox?

Yes. You can arrange for your mail to be forwarded to your Real Letterbox as long as it only contains letters and no parcels. 

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